Josie finished chewing the biscuits she was eating and swallowed before replying. "The biscuits are really good thanks." she replied. After work Josie ended up quite hungry, so was grateful for a snack. "And it's Josie Jones. Nice to meet you Miss Binns." When speaking to working women, she always assumed they were a Miss. It did fill her heart with terror that she had gotten it wrong, but it was the best course of action.

"You're doing a great job with that," she added, motioning to the stain removal, "I'm glad I came in because I could never have dealt with the stains so easily."