Farley's promise wasn't groundbreaking, but it also was apparently more than he'd been doing so far. Zelda loathed the concept of piles as a system, but was half-relieved that Farley could describe something. After the routine debacle, she had started to expect the worst. "I believe you," she said, even though she was not entirely sure that she did. It wouldn't do to crush his spirit. "But the piles give the impression to those who see your desk that you're not nearly as organized."