Most people didn't make appointments with the Spirit Division. Most people merely filed complaints. Occasionally they did so loudly and spontaneously and in person. Scheduled appointments were usually reserved for people who worked with spirits much more regularly, or who had reason to care about their wellbeing. Winnifred Fudge came in occasionally to ask about the legality of something she and her husband were trying to do, for example. Mrs. Daphnel had been in thrice to ask about measures that could be taken to make her son more "comfortable", the definition of which Ford had still never successfully discerned from her. Regardless, appointments were usually reserved for people who were known to the division already. Ford wasn't aware of a Miss Broadmoor, so he had no idea precisely what any of this was about.

It would have been fine on another day, but his caseload had been stacked up over the weekend and he'd yet to make much progress on it. He was hoping whatever this was could be handled swiftly.

"Of course," he agreed, as though he'd had any choice in the matter. The secretary had simply added it to his desk calendar for the day. "Was your appointment today regarding a specific spirit?"

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