Dionisia did as she was told without question, locking the door before approaching the injured Mrs. Bones. The elder witch was in charge of the Magical Bugs department, leaving her wondering what sort of illness could have caused a patient to inflict such an injury upon the head of department! The closer she got, and upon lighting the tip of her wand to take a closer look, it became apparent that there were scratches.

While carefully helping Mrs. Bones out of her robe, Dionisia began asking the simple, basic question she needed to ask: "Did another person do this, Mrs. Bones? Or were you asked to assist elsewhere?" she asked concernedly. "These scratches — they're fairly deep," she noted aloud.