"I believe I've spoken to him a time or two," Viola said. She ended up talking to most people, it seemed, one way or the other. Or at the very least she spoke to their secretaries and interns--whoever was low enough on the ladder to be tasked with delivering messages to her department.

"Any day we aren't dealing with some larger disaster is a good enough day," she said honestly, because it was true on a number of levels. No one wanted terrible things to happen in general, but the paperwork when something did happen only prolonged the suffering.

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